Since I am now officially a blogger, I decided I had better provide some background on who I am. After earning a degree in industrial engineering, I went to work for a telecommunications company. I spent several years working on the network side of the business before shifting to a process improvement role focusing within service and operations. It was in this process improvement role when I was first exposed to root cause analysis. We used Cause Mapping as our tool of choice for conducting these investigations. I realized I had a knack for using the tool and left to join ThinkReliability in order to do it full time. Since then, I have investigated hundreds of incidents for companies in just about every industry all over the globe. Along with investigating incidents, I also teach workshops on using Cause Mapping as a tool to conduct root cause analysis. With this blog I plan to write about my experiences and thoughts on both using and teaching Cause Mapping as a tool and root cause analysis in general.
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